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Privacy Policy

Welcome to GOFER, operated by GOFERIT SOLUTIONS PRIVATE LIMITED. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile applications and associated services.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, mobile number, address, email (if provided), and payment details.
  • Location Data: Real-time location for delivery and service tracking.
  • Device Information: Device model, OS, IP address, and usage data to improve app performance.
  • Order & Usage Data: Items ordered, order history, preferences, and app interactions.
2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our services and user experience
  • Enable communication between users and delivery partners (including in-app calling)
  • Prevent fraud and ensure security
  • Send notifications, offers, and updates (if permitted)
3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Delivery partners for fulfilling your orders
  • Payment gateways (e.g., Razorpay) for secure transactions
  • Third-party services like SMS gateways, map APIs (e.g., Google Maps), or analytics providers
  • Government authorities, if required by law

All third parties are bound by confidentiality and data protection agreements.

4. Data Security

We implement strong technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All sensitive data is encrypted and securely stored.

5. Your Choices and Rights
  • You can access, edit, or delete your personal information via the app settings or by contacting us.
  • You may opt out of promotional messages at any time.
  • You can request account deletion, after which your data will be permanently erased, unless required for legal or regulatory reasons.
6. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted in the app or website. Continued use of our services after updates implies acceptance.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: