Refund & Cancellation Policy
This Refund and Cancellation Policy explains how you can cancel or seek a refund for groceries and food items purchased through our Platform.
Order Cancellation:
Cancellations will only be accepted if the request is made within the app while the “Cancel Order” button is active. Once the order has been prepared, dispatched, or is out for delivery, cancellation requests cannot be entertained.
Perishable Items:
Since we deal primarily in perishable items (groceries, food, and beverages), cancellations or refunds are not allowed once the order has been dispatched. However, if the quality of the delivered product is not satisfactory, you may request a replacement or refund as per our quality assurance policy.
Damaged / Wrong Items:
In case you receive damaged, defective, expired, or wrong items, you must report the issue to our customer service team within 24 hours of delivery. The seller/delivery partner will verify the complaint before a refund or replacement is processed.
Mismatch or Not as Expected:
If you feel the product delivered is not as described or is not meeting expectations, please notify our customer service within 24 hours of delivery. After reviewing your complaint, an appropriate resolution (replacement/refund) will be provided.
Manufacturer Warranty Products:
For items that come with a manufacturer’s warranty, claims must be taken up directly with the manufacturer.
Refund Timelines:
If any refund is approved, it will be processed and credited within 5–7 business days to your original payment method.
Return Policy
We offer refund / exchange within first 1 days from the date of your purchase with valid proof of issue caused for return with video or date of expiration proof. If 1 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange,
- (i) the purchased item should be unused and in the same condition as you received it
- (ii) the item must have original packaging,
- (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Return must be initaited within 1 day after delivery
Return pick up will arranged within 1 day with valid reason