Refund Policy
We aim for complete satisfaction with every Gofer order. Refunds are applicable in the following cases:
Eligible Refund Cases:
- Order not delivered due to vendor or platform error.
- Payment deducted but order failed to process.
- Items missing or significantly incorrect.
Non-Refundable Situations:
- Delay in delivery due to external conditions (e.g., rain, traffic).
- Customer error in address or order.
- Food consumed partially or fully
Refund Timeline:
Refunds (if approved) will be processed to your original payment method within 5–7 working days. Razorpay or your bank may take additional time depending on their policies.
To request a refund, please contact our support team through the app within 2 hours of order delivery or failure.
Return Policy
As we deal in perishable food and grocery items, returns are generally not accepted. However, exceptions can be made in the following scenarios:
Return/Replacement Possible When:
- Product is expired or damaged at the time of delivery.
- Incorrect item delivered (e.g., wrong product, brand, or quantity).
- Spoiled or visibly unfit for consumption.
All complaints must be raised within 1 hour of delivery with supporting photos via our in-app support chat.
Once approved, either:
- A replacement will be arranged (based on availability), or
- A refund will be processed as per our Refund Policy.
Need Help?
Please contact our support team:
Email: goferitdevelopers@gmail.com
Phone: +91 85470 58125